Privacy Policy

FirstIn ("we," "us") provides software that helps home service businesses respond to customer requests. This policy explains what we collect, how we use it, and your choices. Questions: support@getfirstin.com.

What we collect

• Business owners: name, business name, email, phone number, service area, prices, and billing details (payments are processed by Stripe; we never see or store full card numbers).
• Homeowners and customers: name, phone number, ZIP code, job details, photos you upload, and messages exchanged with a business through FirstIn.
• Usage data: basic logs such as pages visited and device information, used to keep the service running and secure.

How we use it

• To deliver your request to a business and let that business reply, quote, and schedule.
• To send text messages you asked for about your request or job.
• To generate automated replies and price estimates using AI, based on the business's own prices.
• To bill business owners, provide support, prevent abuse, and improve FirstIn.

Text messaging (SMS)

If you submit a request or text a business that uses FirstIn, you agree to receive text messages about that request, such as quotes, scheduling, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the business you contacted and with service providers needed to deliver messages.

Who we share with

• The business you contact (or, for FirstIn network requests, up to 3 local businesses in your trade and area).
• Service providers that run FirstIn for us: hosting (Vercel), database (Supabase), payments (Stripe), messaging (Twilio), and AI (Anthropic). They may only use your data to provide their service to us.
• When required by law, or to protect the rights and safety of users and FirstIn.

We do not sell personal information.

How long we keep it

We keep data while an account is active and as needed to provide the service, meet legal obligations, and resolve disputes. You can ask us to delete your data at any time.

Your choices

• Reply STOP to any text to stop messages.
• Email support@getfirstin.com to access, correct, or delete your information.

Security

We use encryption in transit, access controls, and reputable providers to protect data. No system is perfectly secure, so we can't guarantee absolute security.

Children

FirstIn is not meant for children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. We'll post the new version here and change the date above.