Terms of Service

These terms apply to your use of FirstIn at getfirstin.com. By using FirstIn, you agree to them. Questions: support@getfirstin.com.

The service

FirstIn helps home service businesses respond to customer requests with automated replies, instant estimates, scheduling requests, and lead tracking. FirstIn connects homeowners with independent businesses. We do not perform any home services and are not responsible for the work, prices, or conduct of any business.

Business accounts and billing

• Subscriptions are billed monthly or yearly in advance through Stripe and renew automatically until canceled.
• You can cancel anytime in your account; service continues until the end of the period you paid for.
• 30-day money-back guarantee: if you're not satisfied within 30 days of your first payment, email us for a full refund of that first payment.
• Lead volume depends on demand in your area and season. We do not guarantee a specific number of leads, jobs, or revenue.
• Exclusive ZIP codes are assigned first come, first served and are released when a subscription ends or changes plans.

Your responsibilities (businesses)

• Keep your prices and business information accurate. Automated estimates are based on the prices you enter, and final prices are confirmed between you and your customer.
• Only message people who contacted you or requested your services, and honor opt-out requests.
• Follow all laws that apply to your business, including licensing and consumer protection laws.

Text messaging program

Program: FirstIn sends text messages on behalf of businesses to customers who requested a quote, called, or texted that business. Messages include replies, estimates, and scheduling. Frequency: varies by conversation. Cost: message and data rates may apply. Opt out: reply STOP at any time. Help: reply HELP or email support@getfirstin.com. Carriers are not liable for delayed or undelivered messages.

Acceptable use

Don't use FirstIn for spam, unsolicited marketing, illegal activity, or to harass anyone. We may suspend accounts that do.

AI features

FirstIn uses AI to write replies and estimates. AI can make mistakes. Businesses can review conversations and take over at any time.

Disclaimers and liability

FirstIn is provided "as is." To the fullest extent allowed by law, FirstIn is not liable for indirect or consequential damages, lost profits, or disputes between businesses and their customers. Our total liability is limited to the amount you paid us in the 3 months before the claim.

Changes

We may update these terms. We'll post the new version here and change the date above. Continued use means you accept the changes.